Bilingual Web Reservation Agent

Summary:

If you are fluently bilingual in French and English, have a great passion for vacation planning, and are a natural when it comes to customer service and making someone’s day – this is the role for you!

Responsibilities:

• Web Reservations
• Process internet bookings
• Re-book customers if required
• Queue all Sabre bookings
• Assisting customers with inquiries such as baggage, documentation, seat selection etc.
• Selling Insurance or Vendor products
• Answering calls trying to trouble shoot website issues
• Assisting clients with payment options such as Deposit, Full Payment, Future Travel Credit, Gift Cards, Direct Deposit
• Assist customers in purchasing their travel product
• Data Entry - Finance
• Confirm and input, modify credit card payment and invoices in Clientlinq software
• Add all pricing into Clientlinq software
• Service / Resolve all files that are returned with price and or credit card discrepancies
• Sending invoices to client
• Customer Service
• Answer incoming telephone inquiries, emails
• Contact customers via email or phone with pricing or credit card issues
• Courtesy calls
• Interact with 3rd party vendors, tour operators via email and telephone
• Send E-tickets to all pending customers
• Other duties as assigned
• The Skills, Experience and Requirements You Need to be Successful
• Microsoft Knowledge – Outlook, Word, Excel
• GDS - Sabre
• Bilingualism in English and French required
• Superior customer service skills
• Excellent problem solving skills
• Data entry speed and accuracy required
• TICO (Ontario) / OPC (Montreal) asset

Are You Ready to Be a Part of Our Driving FORCE

Please submit your cover letter and resume to resume@travelbrands.com no later than the closing date. Internal candidates should inform their immediate Manager of their interest in applying. You must have completed a minimum of six (6) months of service in your current position. Only qualified candidates in good standing will be considered for this position!